Refund policy

Thank you for choosing our small business. We strive to ensure your satisfaction with every purchase.

Please review our policy regarding exchanges and refunds, including instructions for communication.

Exchanges:

As our products are homemade and perishable, we do not accommodate returns. If you receive a damaged or defective item, we are happy to arrange an exchange for the same product. To initiate an exchange, please send clear photos of the issue via WhatsApp to +971 58 580 2532 within 7 days of receiving your order. Once verified, we will promptly send you a replacement.

Refunds:

While we take utmost care in crafting our products, we can consider refunds under specific circumstances. Refund requests are evaluated for instances where the received product significantly differs from its description. To request a refund, please provide photographic evidence via WhatsApp to +971 58 580 2532 within 7 days of receiving your order. If your refund request is approved, you will receive a WhatsApp message.

Contact Us:

For all exchange and refund inquiries, kindly reach out to us via WhatsApp at +971 58 580 2532. In your message, attach clear photos of the issue, along with your order number and a brief explanation for the request. We will diligently review your request and respond at the earliest convenience.

We greatly appreciate your comprehension of our policy. It is our mission to offer you the finest experience, and we are available to assist you with any queries or concerns.

Your support of our business holds immense value to us.